Your Responsibilities:

• Conflict Resolution: Receive and handle inquiries, complaints, and conflict cases in the university context, initiating appropriate mediation or conflict resolution measures.
• Support for the Ombudsperson: Work closely with the Ombudsperson by participating in discussions, documenting cases, and developing recommendations for action.
• Documentation and Reporting: Maintain confidential files, prepare regular reports on the types and number of cases (in anonymized form) to identify institutional opportunities for improvement.
• Awareness and Prevention: Contribute to the development and implementation of measures for Awareness and Prevention.
• Networking and Communication: Establish and maintain contacts with relevant stakeholders (e.g., academic departments, staff and student representatives) to foster a constructive and respectful communication culture.
• Maintaining Neutrality and Confidentiality: Handle sensitive information with care and comply with all data protection and confidentiality regulations.

Your Profile:

• Completed university degree, ideally in psychology, law, social sciences or education
• Proven knowledge or experience in mediation, facilitation, or conflict management (e.g., through additional training)
• Ability to explain complex issues clearly and to offer empathetic, solution-oriented advice.
• A structured approach to work, sound handling of confidential data, and proficiency in common office applications
• A high level of responsibility and the ability to balance the interests of all parties fairly
• Enjoy working with diverse groups of people, exhibiting a confident and reliable demeanor.
• Excellent command of both spoken and written English and German; additional foreign language skills are an advantage

The Offer:

• Varied and independent work in an innovative educational and research institution with an international focus 
• Unique opportunity to help build a new university 
• "Du" culture and social activities that promote a positive work culture 
• Flexible working hours through a flexitime model and the possibility of home office 
• Attractive campus with good transport connections (free Climate Ticket Austria)
• Competitive salary starting at € 3.000 gross per month with the possibility of overpayment depending on qualifications and experience

Your Future Employer:

IT:U is Austria's first public interdisciplinary university dedicated to digital transformation for the benefit of our society, economy, and environment. In building its institutional structures, IT:U places great importance on fostering an inclusive, fair, and supportive academic environment. By joining the Ombudsperson’s Office, you will contribute to promoting a culture of trust, respectful communication, and equal opportunity – supporting students with neutrality, empathy, and professionalism throughout their academic journey.